Japanese stores have pride in providing excellent customer service, but the same can’t be said for their guests.
— 朧月よしこ (@oboro_zuki_yo) September 3, 2018
A Japanese convenience store clerk wrote the above viral Tweet, sharing manners that all paying customers should practice. It seems that even Japanese customers take great service for granted. Here are the five manners in the Tweet:
Please unfold your bills. It’s a hassle to unfold them for you.
This may seem like a petty complaint, but it does have merit. Anyone that has worked in retail will tell you that fast service is key to excellent service, and unfolding crinkly bills can take seconds that a cashier can’t afford. The longer a line is held up unfolding cash, the crankier customers can become.
Don’t throw your coins. You’re not making an offering at the temple.
Not only are making an unnecessary mess, but it’s super disrespectful to throw your money at a clerk.
Please put your card on top of your money. Otherwise, I might not notice it.
Many stores offer rewards cards that allow you to earn points for each purchase. Most Japanese stores require the clerk to swipe the card before they ring you up. If they don’t notice your card first, your purchases will have to canceled and re-scanned.
Don’t snatch the change from me. I’m not trying to steal it from you.
Again, it’s super disrespectful to snatch your change from a clerk. They’re giving you the money back after all, so there is no need to be rude.
I’m a clerk, but I’m also a human being, just like you.
Sadly, even Japanese customers can look-down on low wage jobs like clerks. While most stores provide excellent service, that doesn’t stop customers from being rude and snapping at the employees.
While the Tweet was aimed at Japanese customers, these manners are universal. In 2016, a comprehensive study showed that retail has a 54% turnover rate – with the main reasons being long hours and low pay. The job is emotionally draining, so the least customers can do is to be a little polite.